NOJA Power Privacy Statement

This privacy statement applies to NOJA Power software applications, websites and services that collect data and display these terms, as well as their offline product support services. It does not apply to NOJA Power products that do not display or link to this statement or that have their own privacy statements.

Information we collect

NOJA Power collects many kinds of information in order to operate effectively and provide you the best products, services and experiences we can. Some of this information you provide directly to us. Some of it we get by observing how you interact with our products and services. Some of it is available from other sources that we may combine with the data we collect directly. Regardless of the source, we believe it's important to treat that information with care and to help you maintain your privacy.

What we collect:
  • Registration - When you sign up to use our sites or services you may be required to provide information about yourself, such as your name, company details and address.
  • Using our software and services - We collect information that tells us how you interact (including your IP address, location, your PC specification or other features you use).

When you are asked to provide sensitive information, you may decline to do so. But if you choose not to provide the information, you may not be able to use some features or services or in case of issues occurring on your side they may be more difficult to resolve.

How we use collected information

NOJA Power uses the information we collect to operate, improve and personalize the products and services we offer. Information collected through one NOJA Power service or software may be combined with information collected through other NOJA Power services (e.g. our website). We may also supplement this with information from our distributors.

For example, we may use services from other companies to help us derive a general geographic area based on your IP address.

We also may use the information to communicate with you, for example, informing you when a subscription is ending or letting you know when updates are available. We do not share or disclose collected information with third parties.

Support data

Support Data is the information we collect when you submit a support request or run an automated trouble-shooter, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, session personalization, information about the condition of the machine and the application from when the fault occurred and during diagnostics, system and registry data about software installations, hardware configurations and error-tracking files.

We use Support Data as described in this privacy statement, and additionally use it to resolve your support incident and for training purposes.

Support may be provided through phone, email, or online chat. We may use Remote Access (RA), with your permission, to temporarily navigate your desktop. Phone conversations, online chat sessions, or Remote Access sessions with support professionals may be recorded and/or monitored. For Online Chat or RA, you may end a session at any time of your choosing.

Following a support incident, we may send you a survey about your experience and offerings. You must opt-out of support surveys separately from other communications provided by NOJA Power, by contacting Support.

Other important privacy information

Below you will find additional privacy information you may find important. Much of this describes practices that are common across the industry, but we want make sure you are aware of them. Please keep in mind that this information is not a complete description of our practices - this is all in addition to the other, more specific information contained elsewhere in this privacy statement.

Protecting the security of personal information

NOJA Power is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share it. If you are sharing a computer, you should always log out before leaving a software or service session to protect access to your information from subsequent users.

Changes to our privacy statement

We will occasionally update our privacy statement to reflect customer feedback and changes in our services. When we post changes to a statement, we will revise the "last updated" date at the top of the statement. We encourage you to periodically review the privacy statement to learn how NOJA Power is protecting your information.

Liability

NOJA Power is not responsible for any loss, damage, cost or expense incurred by you as a result of any error, omission or misrepresentation in relation to the information we collect.